Frequently asked questions

Short answers to the most common questions about Kattutharai. Still stuck? See the contact page at the bottom.

• What is Kattutharai?+

  Kattutharai is a Tamil-first classifieds app for Tamil Nadu farmers to list and discover livestock — cows, goats, buffalo, and more — locally. We’re a listing platform, similar to OLX or Quikr. We do not buy or sell livestock ourselves.
• Is posting a listing free?+

  Yes. Posting is always free. Our only revenue comes from optional boost plans that promote a listing for a fixed period — see the pricing page for details.
• How do boost plans work?+

  Boost plans (Basic, Popular, Premium) place your listing at the top of the feed for 3, 7, or 14 days. Payment is handled through Razorpay. Boost pricing starts at ₹49.
• How do buyers and sellers make contact?+

  Buyers open an in-app chat on the listing they’re interested in. From there, the two parties negotiate, decide on a meeting place in person, and complete the sale offline. Kattutharai never collects or holds payment for the animal.
• How far can I see listings?+

  By default you see listings within 25 km. You can expand the radius up to 500 km in steps if fewer listings are available nearby.
• Is my phone number shown publicly?+

  No. Your phone number is never displayed on listings. Contact happens through the in-app chat. You may opt in to allowing WhatsApp contact when creating a listing.
• How do I report a fraudulent or fake listing?+

  Use the report button on the listing inside the app, or email support@kattutharai.com with the listing ID. We review and take action within 48 hours.
• What is the refund policy for boost payments?+

  Boost payments are non-refundable once the boost has started running. If a boost failed to activate due to a technical issue, email support@kattutharai.com — we will refund or re-run the boost. See the full refund policy for details.
• How do I delete my account or data?+

  Email privacy@kattutharai.com from the phone number registered with your account. We process deletion requests under the DPDP Act and confirm within 15 days.
• Which phones does the app work on?+

  The app works on most low-end Android phones (Android 8+). The feed is offline-ready, so recently viewed listings stay available without internet. iOS support is coming.