1. What you pay for
Posting ads on Kattutharai is free. You pay only for optional services you choose, such as Boost: ₹49 for 7 days, which marks your ad Promoted and shows it higher to buyers within 100 km.
Businesses that buy business cards or shop pages pay under a written agreement with us, and its terms cover their refunds.
2. How you pay
- On iPhone: through Apple, in the App.
- On Android: through Google Play. Older versions of the App paid through Cashfree (UPI apps, cards or net banking).
- Prices are in Indian Rupees and include any taxes that apply.
3. Refunds
- Paid through Apple (iPhone): Apple handles refunds for App Store payments, and we cannot refund them ourselves. Ask Apple at reportaproblem.apple.com.
- Paid through Google Play: Google handles the refund. Ask through Google Play.
- Paid through Cashfree (older Android versions): if you were charged twice for the same Boost, or the Boost did not start because of a fault on our side, we refund the full amount.
- Money taken but no Boost (Cashfree): your bank usually returns it by itself within 5–7 working days. If it does not, contact us.
- Once a Boost has started, it is not refunded — also when you delete the ad.
We pay approved Cashfree refunds within 7 working days, back to the way you paid (UPI, card or net banking). Your bank may take 2–5 more working days to show it.
4. Cancelling
- You can cancel before the payment goes through by closing the payment screen. Nothing is charged.
- A Boost that has started runs for its full 7 days and cannot be stopped part-way.
5. Price changes
We tell you in the App at least 30 days before we change a price. What you have already bought keeps its price.
6. How to ask for a refund
Email support@kattutharai.com or WhatsApp +91 90037 33880 from the email address or phone number you use with Kattutharai, and tell us:
- the ad that was Boosted (its title or link);
- the payment or order ID from the payment screen or your receipt;
- why you are asking.
We reply within 3 working days and settle it within 7 working days.
7. Contact
Email: support@kattutharai.com · Phone and WhatsApp: +91 90037 33880 · Coimbatore, Tamil Nadu, India
For a complaint, write to our Grievance Officer — the details are in our Privacy Policy.